Terms of Service

1. Service description

Zoes provides email security analysis and remediation for organizations. Access is granted by a Google Workspace administrator via domain-wide delegation, or by a Microsoft 365 Global Administrator via admin consent. We follow a privacy-by-design approach, collecting only what is required to operate the service.

2. Accounts and access

• The authorizing administrator must have authority to enable Zoes for the organization.
• You are responsible for safeguarding accounts and restricting access.
• You will provide accurate information and not misuse or circumvent security controls.

3. Plans and billing

• Organizations with 4 or fewer protected mailboxes use Zoes free, with no payment method required.
• Paid features above that threshold require an active subscription processed via Stripe.
• Plan changes, cancellations, and billing are handled through Stripe checkout and portal.
• Access to paid features is available only while the subscription is active or trialing.

4. Acceptable use

• No reverse engineering, scraping, or abusive load on our infrastructure.
• No use that violates applicable law, third-party rights, or platform policies.
• No attempts to de-anonymize or re-identify aggregated data.

5. Privacy

Our handling of personal information and Google/Microsoft user data is described in our Privacy Policy.

Reporting a verdict. When an administrator tells us a verdict was wrong, you permit us to keep a copy of that one message and use it to correct the detection that runs inside Zoes. That permission covers nothing else: it is limited to messages a person reports, it does not extend to training generalized AI models, and it ends when you delete the message or your organization. You confirm you are entitled to give it for the mailbox the message came from.

6. Intellectual property

The Services, including software, content, and branding, are owned by Zoes Security Inc. or its licensors. These Terms grant no rights to our trademarks or other intellectual property.

7. Disclaimers

The Services are provided "as is" and "as available." We do not warrant that detection or analysis will be error-free. You remain responsible for decisions based on the results.

8. Limitation of liability

To the maximum extent permitted by law, Zoes Security Inc. shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data.

9. Termination

We may suspend or terminate access for violations of these Terms or to prevent harm. You may stop using the Services at any time. Provisions on intellectual property, disclaimers, and limitation of liability survive termination.

10. Changes

We may update these Terms to reflect changes to the Services or our practices. Material changes will be announced in the app. Continued use constitutes acceptance.

11. Contact

Questions about these Terms: [email protected].